COVID-19

Cypress Motors Ford would like to inform our customers that during the Covid-19 outbreak, we are taking extra care to keep our location sanitized and clean. We would like to remind our customers that we will be here for all your Parts, Service, and Sales Needs. As of Tuesday, March 31, 2020 we will be closing our doors to the public. We are still doing business but by appointment only by calling us at (306) 662-2617. Thank you for your patronage, we look forward to a healthy future!

Below are a few responses for each department!

FINANCE - What to do if you need RELIEF from your Auto Loan due to Covid 19!

Ford Credit Canada - We are here to help. If you have been affected by COVID-19 or a natural disaster, call 1-877-636-7346.

https://www.ford.ca/finance

Innovation Credit Union ICU – If you’ve been financially impacted by COVID-19 (coronavirus), Innovation Credit Union will consider extending flexible loan repayment options on your personal loan or mortgage including an interest-only option for up to 6 months or a payment deferral option of up to 3 months. Please contact your dedicated advisor with any questions or concerns or reach out to our call centre at 1-866-446-7001

https://www.innovationcu.ca/Promotions/COVID19PersHelp/

Canadian Imperial Bank of Commerce CIBC – CIBC clients in financial hardship can contact their CIBC Advisor or call 1-877-454-9030 to discuss options to improve their cash flow over the short term by reviewing their payment obligations. Our team is standing by to help.

https://www.cibc.com/en/personal-banking/advice-centre/covid-19.html

General Bank of Canada GBC – If you are a loan customer who has been affected by COVID-19 either directly, or through interruption of income please contact our customer service Department at 1-877-443-5620 extension 2 or via email at info@generalbank.ca. to make arrangements.

https://www.generalbank.ca/covid-19/

Royal Bank of Canada RBC – If you have online bank, please do not call our call center. You are able to skip a payment through online banking and then get in contact with our call center to discuss afterwards. The website is rbconlinebanking.com. If you do not have online banking, our customer service number is 1-800-769-2511.

https://www.rbc.com/covid-19/index.html

Bank of Montreal BMO – To help alleviate some of the financial pressure that Canadians may be facing, we have introduced a financial relief program for customer affected by Covid-19. The financial relief program is tailored to each individual’s circumstances and needs, which could include deferral of payments on mortgages for up to six months, as well as deferral of payment on loans and credit cards for up to three month. The program also includes accommodations for BMO Small Business and Business Banking clients. Please contact us at 1-877-788-1923 to speak with a BMO representative.

https://www.bmo.com/main/personal/bmo-branches-coronavirus-update/

Scotiabank BNS – On a case-by-case basis, we’ll be working with customers to help address financial hardships caused by COVID-19. If you, or any member of your family, has become unemployed or experiences a material reduction in income due to COVID-19 you may be eligible to qualify for relief measures.
https://www.scotiabank.com/ca/en/about/relief-and-support/coronavirus-covid-19.html

Toronto Dominion Canada Trust TD – If you are directly impacted by COVID-19 and as a result are facing financial challenges, let us know by reaching out to us at 1-888-720-0075. We are prepared to help you find a solution to meet your needs. You’ll have a lot on your mind, and we want to be there for you.
https://www.td.com/ca/en/personal-banking/covid-19/

SALES:

While we are open to business we are striving to do everything remotely. This means that during this time of uncertainty we are able to help you out in your time of need if you need transportation! We are instituting a BUY FROM HOME program! It's as easy as 1 through 7!

1. Using our website, choose the car, truck, van or SUV in our inventory that best suits your needs.
2. Call us at (306) 662-2617 or email sales.mc@cypressmotors.com.
3. One of our Product Specialists can do a Facetime or Facebook Messenger live video walk around on the vehicle of your choice to help you with any specific questions.
4. If you want to pre-arrange your financing, we’ll ask you some questions by phone, email or video chat or at our Online Credit Application
Digitally send us over a few files like paystubs and driver’s license and we’ll get back to you with your approval.
5. If all looks good to you, we’ll deliver the vehicle to your door (fully cleaned and sanitized) for a complimentary 24-hour test drive.
6. Needing to trade your current vehicle? You can send us photos digitally to get an evaluation or that same Product Specialist can come to you for the complimentary appraisal.
7. Upon your final approval, we’ll bring all the papers to sign to your door.
Congrats on the new ride!

PARTS:

We are accepting Parts orders over the phone and through our website: https://www.cypressmotors.ca/auto-parts-maple-creek-sk. Parts can be picked up at our shipping/receiving door, or free delivery for larger orders within the town. We will be accepting credit card payments, charged to your existing current receivables account or we can take payments by e-transfer to accounting.mc@cypressmotors.com.

SERVICE:

At Cypress Motors Maple Creek, our customers’ health and safety will always be our priority. For this reason, we would like to reassure our customers that we will be disinfecting their vehicles as they enter our service area. During this time of uncertainty, We will be sanitizing your vehicle before and after we are done. Payments may be made by credit card, charged to your current receivables account or we can take payments by e-transfer to accounting.mc@cypressmotors.com. Thank you for your cooperation.

The following are areas that we will ensure are disinfected:
Exterior door handles
Steering wheel — including buttons
Center console — outside only
Gear Selector (Dial/Handle)
Radio/HVAC Areas
Touchscreen
Start/Stop button
Driver door armrest and center console
Window/Seat/Mirror controls
Rear View Mirror
Seatbelt Buckle & Anchor
Key fob
Other – Depending on the vehicle, ensure all other key touchpoints are wiped down.
Please know that our staff is here to look after your servicing needs. We thank you for your continued support of Cypress Motors.